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How to Place an Order:

Orders can be placed on our website 24 hours a day 7 days a week. If you'd like to email or talk to a sales person, you're welcome to contact our sales department to chat with our knowledgeable sales representatives.

Payment Options:

We accept VISA, MasterCard, American Express, Discover Card. We accept purchase orders from government agencies, educational institutions, and corporations. All purchase orders are subject to credit approval. Please contact our sales department for all purchase order inquiries.

Order Verification / Fraud Prevention:

All orders placed through DirectReplacementBattery.com are subject to our verification process for order accuracy and authorized valid payment. For security reasons, we may contact you via email or phone requesting additional information.

In order to guard against fraudulent activity, DirectReplacementBattery.com must verify the 'bill to' and 'ship to' address. Please be sure to provide your exact billing address and phone number (the address and phone number your credit card bank has on file). Incorrect information will cause a delay in the processing time and/or cancellation.

If your shipping address is different than you're billing address (where you receive your credit card statement), please call your credit card bank to make them aware of the shipping address. Informing your credit card bank about your shipping address will not change any existing billing information; it will be temporarily listed in the banks memo field for purchase verification only. Please recognize that calling your credit card bank about an address notification may not only be necessary, but it will also speed up the verification process.

Order Confirmation:

A confirmation displaying an order number will appear on the checkout page immediately after your order is submitted. If an order confirmation did not appear after the final submit button, we may have received your order, but communication from our server to your computer was interrupted. Please contact customer service to verify if your order had been received.

You will also receive an order confirmation via email after completing your order online or by phone. An email address* is required so that we may keep you informed on the status of your order. Please recognize that your ISP or email client may have a filter that is preventing the email confirmation from getting through to you. Please check your Junk Mail folder and/or turn off your Spam Filter to allow e-mail from INFO@DirectReplacementBattery.com.

* We will never share your email address with unrelated 3rd party except as necessary to fulfill transactions that you initiate.

Order Processing Time:

It may take approximately one or two business days to process an order before it ships, provided that the merchandise is in stock and that we are able to complete the address verification and payment process. The estimated time of arrival is determined by the chosen method of shipping and the carrier's local delivery guidelines.

Order Status and Tracking Information:

You can check the status of your order on our website at anytime by signing in to Order Status. Enter your email address and info to view the status tracking info of your order. You may also contact our Customer Support Center for order status information.

Returns and Exchanges Information:

In a circumstance when you have to return or exchange an item, there are a few guidelines. First step is to call our toll-free number and obtain an RA#. All RA requests must be submitted within 30 days of receiving the item, no exception. All return and exchange requests are subject to approval. Customer is responsible for all shipping charges when sending the item back for an exchange or refund, no exception. Please allow 2-4 weeks for refund to be processed and credited. All exchanges must be made within 30 days of the date item was received. Exchanges will be made within reasonable time period, providing the item being exchanged is in stock, and a non-discontinued item. Shipping charges are non-refundable.